Kitchen & Renovation Concepts is committed to your privacy and we will comply with the Australian Privacy Principles to ensure the fair handling of Personal Information.
The kinds of personal information we collect and hold
We collect and hold personal information from clients, customers, employees, contractors and other individuals. The specific types of information that we collect from you will depend on the services you require from us and how you interact with us.
Generally, the personal information we collect and hold would be the information necessary:
- to provide any specified goods or services to you;
- for us to assist you in defining and ordering your work;
- to assist us in preparing and installing your work;
- to assess Applications for Commercial Credit and Guarantee documents.
Information we collect may include your name, signature, address, telephone number, bank account details and credit card details. It might also include sketches and designs relating to any areas of proposed work, and of work we are doing for you.
How we collect and hold personal information
Generally, we collect personal information directly from each person who provides it. This may be from face-to-face meetings, telephone calls, email, from our website, our social media platforms or from documents you send us or hand to us.
The purpose for which we collect, hold, use and disclose personal information
We generally only use your personal information for the purposes of:
- consulting with you in relation to our services, and your requirements;
- communicating with you in relation to our services;
- providing our tax invoice, and collecting payment for it;
- giving proper and limited directions to any contractors or other businesses who assist us in preparing, delivering and installing your work.
We will not sell, rent, trade or give away your personal information. We will only use and disclose your personal information for the purpose for which you gave us the information unless you have given us your consent or it is required or permitted by law.
Once your work is complete, we would generally archive your personal information for several years, as it forms part of our business records. We would generally, unless legally required to do so, be unlikely to refer to it during this time.
How you may access personal information about you that we hold, and correct such information.
You may access your personal information that we are holding, and seek correction of it, by contacting us during normal office hours at 28 Hawthorn Street, Dubbo or by emailing us at [email protected]
How you may complain about a breach of the APP, and how we will deal with such a complaint.
If there has been a breach of the Australian Privacy Principles, or you have a complaint about how we have dealt with your personal information, you may contact us during normal office hours at 28 Hawthorn Street, Dubbo or by emailing us at [email protected]
Whether we are likely to disclose personal information to overseas recipients
Except in the course of sending emails to you, or receiving emails from you, we are unlikely to disclose your personal information to overseas recipients. Our archives are stored in Australia.